cv997 Terms & Conditions — Please Read Carefully

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and cv997 ("the Platform", "we", "us", "our") governing your access to and use of the cv997 website, mobile interface, and all associated services offered through https://cv997.ws. By creating an account, logging in, placing a bet, claiming a bonus, or otherwise accessing any part of the cv997 platform, you confirm that you have read, understood, and agree to be fully bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must immediately cease using the platform and close your account. cv997 reserves the right to update or modify these Terms at any time. Continued use of the platform following any such change constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Eligibility

To register for and use cv997, you must meet all of the following eligibility criteria at the time of registration and at all times during your use of the platform:

• You must be at least 21 years of age. cv997 is strictly for adults aged 21 and above. We do not permit underage gambling under any circumstances.
• You must be a natural person and not acting on behalf of another individual or any legal entity for the purposes of gambling on this platform.
• You must not be a current employee, director, officer, or affiliate of cv997 or any of its partner companies, suppliers, or service providers.
• You must not have previously had an account with cv997 that was suspended or permanently closed due to a breach of these Terms or any applicable policy.
• You must provide accurate, truthful, and up-to-date personal information during registration and whenever you update your account details. Providing false information is grounds for immediate account termination.

3. Account Registration and Security

Each player may hold only one registered account on cv997. Duplicate accounts are strictly prohibited. If we detect multiple accounts belonging to the same individual — whether identified by name, device, IP address, payment method, or other means — we reserve the right to close all duplicate accounts and withhold any associated balances pending investigation.

Account Credentials

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your account details with any third party. cv997 will never ask you for your password via email, SMS, live chat, or any other channel. Any activity conducted through your account — whether by you or any third party using your credentials — is your responsibility. If you suspect unauthorised access to your account, contact support immediately at [email protected].

KYC Verification

cv997 may request identity verification (KYC) at any stage of your account lifecycle, including upon registration, when processing a withdrawal, or when investigating suspicious activity. Required documentation may include:

• A valid government-issued photo identification (national ID card or passport).
• Proof of address (utility bill, bank statement, or similar document issued within the last 90 days).
• Proof of ownership for any payment method used to deposit funds into your cv997 account.

4. Deposits and Withdrawals

All financial transactions on cv997 are denominated in Bangladeshi Taka (BDT). We support a wide range of local payment methods to ensure convenient and accessible banking for our players.

Deposits

Deposits are processed instantly or near-instantly for supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other major Bangladeshi financial institutions may take up to one business day to reflect in your account. Minimum deposit amounts are displayed in your account dashboard. cv997 does not charge fees for deposits, though your payment provider may apply their own charges.

Withdrawals

To submit a withdrawal request, your account must be fully verified (KYC complete) and in good standing. Withdrawal requests are subject to the following conditions:

• Funds deposited but not yet wagered at least once may be subject to a minimum playthrough before withdrawal approval.
• Withdrawals will only be processed to a payment method that was previously used to deposit funds into the same account, or to a verified account in your name.
• cv997 reserves the right to delay or decline a withdrawal request if there is a reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these Terms.

5. Bonuses and Promotions

cv997 offers various bonuses and promotional offers to eligible players. All bonuses are subject to the specific terms attached to each offer, as well as the general bonus terms set out in this section. In the event of a conflict between a specific promotion's terms and these general Terms, the specific promotion terms shall prevail.

Wagering Requirements

All bonuses issued by cv997 carry a wagering requirement (rollover) that must be completed before any bonus-derived funds or associated winnings can be withdrawn. The rollover multiplier applicable to each bonus is clearly stated on the relevant promotion page or in the communication through which the bonus was offered. Wagering requirements must be met within the validity period stated for each bonus; unused bonuses and associated winnings are forfeited upon expiry.

Bonus Restrictions

The following activities are considered bonus abuse and will result in the cancellation of bonuses and associated winnings, and may lead to account suspension:

• Opening multiple accounts to claim the same bonus more than once (duplicate account fraud).
• Coordinating bets between accounts or with other players to reduce risk and meet rollover requirements artificially (collusion).
• Using automated tools, bots, or scripts to place bets or interact with the platform in a manner not intended for regular human players.
• Claiming a bonus under false pretences, including providing inaccurate personal details or exploiting technical errors in the platform.

6. Gaming Rules and Fair Play

All games available on cv997 are supplied by licensed and certified third-party providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, NetEnt, and other reputable studios. Each game operates according to its own rules as published by the respective provider. Players are encouraged to familiarise themselves with the rules of each game before placing real-money wagers. cv997 accepts no liability for losses arising from a player's unfamiliarity with game rules.

Game Malfunctions

In the event of a technical malfunction, software error, or connectivity failure that affects a game's outcome or display, cv997 reserves the right to void affected bets and refund the staked amounts. No player shall be entitled to winnings derived from a game that experienced a verified technical fault. cv997 will make reasonable efforts to notify affected players and resolve any disputes arising from technical issues in a fair and timely manner.

Sports Betting Rules

For cricket betting and other sports markets on cv997, the settlement of bets is governed by the official result as declared by the relevant governing body — for example, the Bangladesh Cricket Board (BCB) for domestic fixtures, or the ICC for international events. In the case of an abandoned or postponed match, bets will be settled according to the specific rules published for that market. BPL, IPL, T20 World Cup, and other tournament-specific markets may have additional rules that are published on the relevant market page.

7. Responsible Gaming

cv997 is committed to promoting responsible gaming and protecting vulnerable players. We provide tools that allow players to set deposit limits, loss limits, session time limits, and to request temporary or permanent self-exclusion. These tools are accessible through your account settings. Players are strongly encouraged to make use of these features to maintain a healthy and enjoyable gaming experience.

Gaming should always remain a form of entertainment. If you feel that gambling is negatively affecting your finances, relationships, mental health, or daily life, we urge you to use our self-exclusion tools or contact our support team at [email protected] for guidance. cv997 will never pressure a player to continue gaming against their better judgement.

8. Prohibited Activities

The following activities are strictly prohibited on cv997. Engaging in any of these activities may result in immediate account suspension, permanent closure, forfeiture of all balances, and, where applicable, referral to relevant authorities:

• Money laundering, structuring deposits to evade detection, or using cv997 for any financial activity that is illegal under applicable law.
• Deliberately exploiting software bugs, glitches, or vulnerabilities in the platform to gain an unfair advantage.
• Engaging in match-fixing, spot-fixing, or any activity that seeks to influence the outcome of a sporting event covered by cv997's sportsbook.
• Using another person's identity, payment method, or account credentials without their express consent.
• Threatening, harassing, or abusing cv997 staff or other players through any communication channel.

cv997 employs advanced fraud detection systems and works with payment partners and relevant authorities to identify and act upon prohibited activities. Players found to have engaged in prohibited activities forfeit all rights to account balances, pending withdrawals, and any accrued bonuses.

9. Intellectual Property

All content on the cv997 platform — including but not limited to text, graphics, logos, images, audio clips, video content, game interfaces, software, and data compilations — is the property of cv997 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, publicly display, create derivative works from, or otherwise exploit any content from cv997 without prior written consent.

The cv997 brand name, logo, and associated trade marks are the exclusive property of cv997. Unauthorised use of any cv997 trade mark — including in domain names, social media handles, or promotional materials — is strictly prohibited and will be pursued through appropriate legal channels.

10. Limitation of Liability

To the fullest extent permitted by applicable law, cv997 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the platform, including but not limited to loss of winnings, loss of data, loss of goodwill, service interruption, or computer damage. cv997's total aggregate liability to any player in connection with their use of the platform shall not exceed the total net deposits made by that player in the thirty (30) days preceding the event giving rise to the claim.

cv997 makes no warranty, express or implied, that the platform will be available at all times, free from errors, or that any particular outcome will result from the use of any game or service. The platform is provided on an "as is" and "as available" basis. We will make reasonable efforts to maintain service availability but cannot guarantee uninterrupted access, particularly during scheduled maintenance windows or events outside our reasonable control.

11. Privacy and Data Protection

cv997 takes the privacy and security of your personal data seriously. All personal information collected from you during registration, KYC verification, and the course of your use of the platform is handled in accordance with our Privacy Policy. We use SSL encryption and industry-standard security protocols to safeguard your data. By using cv997, you consent to the collection and processing of your personal data as described in our Privacy Policy, which is available at /privacy-policy.

12. Amendments to These Terms

cv997 reserves the right to amend, update, or replace these Terms at any time. We will make reasonable efforts to notify registered players of material changes through the email address associated with their account or via a prominent notice on the platform. However, it remains your responsibility to check these Terms periodically for updates.

Any version of these Terms supersedes all prior versions. The date of the most recent revision is displayed at the top of this page. Your continued use of cv997 following any amendment constitutes your acceptance of the updated Terms.

13. Contact and Disputes

If you have a question, concern, or complaint regarding these Terms or any aspect of your experience with cv997, we encourage you to contact our support team in the first instance. We aim to resolve all player concerns fairly and efficiently. If a dispute cannot be resolved through direct communication with our support team, you may escalate the matter by submitting a formal written complaint to our management team via email.

Contact us at: [email protected]