cv997 Privacy Policy — Your Data, Your Rights

1. Introduction

This Privacy Policy ("Policy") describes how cv997 ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "Player", "User") who access or use the cv997 website and associated services available at https://cv997.ws. cv997 is an online casino and sports betting platform serving players in Bangladesh.

By registering an account on cv997, using the platform, or submitting personal data through any form or interaction on this site, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use cv997.

2. Information We Collect

We collect personal data in three primary ways: information you provide to us directly, information collected automatically when you use the platform, and information received from third parties in connection with our services.

Information You Provide Directly

When you register an account, complete KYC verification, make a deposit, request a withdrawal, or contact our support team, you may provide the following types of personal data:

• Identity information: full name, date of birth, gender, and nationality as stated on your government-issued identification document.
• Contact information: mobile phone number, email address, and residential address (district, city, and division within Bangladesh).
• Financial information: payment method details (e.g. bKash account number, Nagad number, Rocket number, bank account details), deposit history, and withdrawal requests.
• Verification documents: scanned or photographed copies of your national ID card, passport, or other identity document, and proof-of-address documentation as required for KYC compliance.

Information Collected Automatically

When you access cv997, our systems automatically record certain technical information about your device and session. This includes:

• Device and network data: IP address, device type and model, operating system, browser type and version, and mobile carrier (e.g. Grameenphone, Robi, Banglalink, Airtel Bangladesh, Teletalk).
• Usage data: pages visited, features used, games played, session start and end times, betting and wagering activity, and in-app navigation patterns.
• Location data: approximate geographical location derived from your IP address (city and region level only — we do not collect GPS-level location data).
• Cookie data: session identifiers, preference settings, and analytics identifiers stored via browser cookies and similar tracking technologies.

Information from Third Parties

cv997 may receive information about you from our payment processing partners (bKash, Nagad, Rocket, Upay, and banking institutions) in connection with deposits and withdrawals, from identity verification and KYC service providers, and from fraud detection services that help us maintain the integrity of our platform. This information is used solely for the purposes described in this Policy.

3. How We Use Your Information

The table below summarises the purposes for which cv997 processes your personal data and the corresponding legal basis for each processing activity.

4. Legal Basis for Processing

cv997 processes your personal data only where there is a valid legal basis for doing so. The legal bases we rely on include:

• Contractual necessity: processing that is required to fulfil our agreement with you under the Terms & Conditions — for example, operating your account, processing payments, and delivering games.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and record-keeping duties.
• Legitimate interests: processing that serves our genuine business interests in operating a secure, fair, and sustainable platform — such as fraud prevention, platform security, and improving our services — provided these interests do not override your fundamental rights.
• Consent: where we rely on your consent — for example, to send you marketing communications or non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Information

cv997 does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers and Technology Partners

We share personal data with carefully selected third-party service providers who assist us in operating cv997. This includes payment processors (bKash, Nagad, Rocket, Upay, and partner banks), KYC and identity verification providers, game studios (such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe), cloud hosting providers, and customer support tool vendors. All service providers are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for their own purposes.

Legal and Regulatory Disclosure

cv997 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, a valid court order, or a regulatory directive. We will make reasonable efforts to notify you of any such disclosure unless prohibited from doing so by law.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of cv997's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, we will ensure the receiving entity is bound by privacy obligations no less protective than those set out in this Policy, and we will notify affected players in advance where practicable.

6. Cookies and Tracking Technologies

cv997 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and understand how players interact with the site. A cookie is a small text file placed on your device by your browser when you visit cv997.

Essential Cookies

These cookies are strictly necessary for the platform to function. They manage user authentication sessions, maintain security tokens, remember your language preference, and ensure your account remains logged in during your visit. Essential cookies cannot be disabled without preventing the site from working correctly.

Analytics Cookies

We use analytics cookies to collect aggregated, anonymised data about how players navigate and use cv997 — for example, which games are most popular, how long sessions last, and which pages generate the most engagement. This data helps us improve the platform experience. Analytics cookies do not identify you personally. You may opt out of analytics tracking by adjusting your browser's cookie settings.

Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, and configure alerts when new cookies are set. Please note that disabling essential cookies will impair the functionality of cv997 and may prevent you from logging in or accessing certain features. For guidance on managing cookies in your browser, refer to the help documentation provided by your browser developer.

7. Data Retention

cv997 retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or for as long as required by applicable law. For active accounts, we retain all personal data for the duration of your account's existence plus a minimum post-closure period to comply with financial record-keeping regulations and anti-money laundering obligations. As a general guide, transaction and account records are retained for a minimum of five years following account closure.

When your personal data is no longer required, we securely delete or anonymise it in accordance with industry-standard data disposal procedures. Anonymised or aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

8. Data Security

cv997 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage of sensitive data at rest, firewalls and intrusion detection systems, role-based access controls limiting staff access to personal data on a need-to-know basis, and regular security assessments of our systems and third-party partners.

In the unlikely event of a data breach that affects your personal data, cv997 will take prompt action to contain and investigate the incident, notify affected players where required by law, and cooperate fully with relevant authorities. We will keep affected players informed of material developments in connection with any breach that poses a significant risk to their rights or interests.

9. Your Rights

As a user of cv997, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your full name, registered email address, and a description of your request. We aim to respond to all valid requests within 30 days.

• Right of access: you may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: if any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data. This right is subject to our legal obligations to retain certain records.
• Right to restrict processing: you may ask us to limit the way we use your data while a complaint or accuracy dispute is being resolved.
• Right to data portability: where technically feasible, you may request a structured, machine-readable copy of the personal data you have provided to us.
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes. If you object to marketing communications, we will cease sending them promptly.

To exercise any of these rights, please email us at [email protected]. We will not charge a fee for reasonable requests and will respond within 30 calendar days of receiving a verifiable request.

10. Children's Privacy

cv997 is strictly an adult platform. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage access. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

11. Third-Party Links and Services

The cv997 platform may reference or link to third-party services — such as payment processors or game providers — in the course of your use. These third parties operate under their own privacy policies, which cv997 does not control. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of cv997. cv997 accepts no liability for the privacy practices of third-party services.

12. Changes to This Privacy Policy

cv997 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players by email or through a prominent notice on the platform. Your continued use of cv997 following any update constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The most current version of this Policy always supersedes all prior versions.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cv997 handles your personal data, our privacy team is here to help. We are committed to resolving all privacy-related concerns in a fair, transparent, and timely manner.

Email us at: [email protected]

We aim to acknowledge all privacy enquiries within 24 hours and provide a full response within 30 calendar days. For urgent matters — such as a suspected data breach or immediate data deletion request — please mark your email subject line accordingly so our team can prioritise your request.